We will repair/replace the decoder even if you accidentally damage it.

Decoders should be sent directly to TCS and will be repaired or replaced at TCS' discretion.

You will receive an email after you compete the warranty registration. That email must be included with the decoder when returning it.

Normally, we process the warranties in one week but we are in our "busy" season now (January - June) which means that you should expect longer than usual turn-around time. Give us up to 6 weeks to fix your warranty.

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